> For the complete documentation index, see [llms.txt](https://documentation.proto.cx/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.proto.cx/docs/home.md).

# Home

Proto is a conversational AI platform for building, publishing, and managing AI agents across messaging channels.

The docs are organised in two layers: **module reference** pages explain what each feature does, and **how-to guides** walk through complete tasks. Start with the quickstart, then use the module pages for detail.

***

## Quickstart

{% content-ref url="/pages/0iOVgzjPRy0Vn2kaAo2u" %}
[Build your first AI agent](/docs/getting-started/build-your-first-ai-agent.md)
{% endcontent-ref %}

A step-by-step walkthrough that builds one working complaints assistant — covering persona, knowledge, a workflow, testing, and publishing.

***

## Modules

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>AI Agents</strong></td><td>Build, train, and publish AI agents across messaging channels.</td><td><a href="/pages/4vC81AKcHIYceHxkH4LD">/pages/4vC81AKcHIYceHxkH4LD</a></td></tr><tr><td><strong>Inbox</strong></td><td>Where live agents handle livechats and tickets from people.</td><td><a href="/pages/uv13kzt9HmAPCK2fDyRc">/pages/uv13kzt9HmAPCK2fDyRc</a></td></tr><tr><td><strong>Tickets</strong></td><td>Asynchronous email-based support cases between people and live agents.</td><td><a href="/pages/gzGbTNCU7NZZkwJgUG2p">/pages/gzGbTNCU7NZZkwJgUG2p</a></td></tr><tr><td><strong>Livechats</strong></td><td>Real-time conversations between people and live agents.</td><td><a href="/pages/iA9sFt7TNpUDcR45teUN">/pages/iA9sFt7TNpUDcR45teUN</a></td></tr><tr><td><strong>People</strong></td><td>The contacts who interact with your AI agents and live agents.</td><td><a href="/pages/GR813RCG7uyrFtqQlAnO">/pages/GR813RCG7uyrFtqQlAnO</a></td></tr><tr><td><strong>Analytics</strong></td><td>Measure agent performance, CSAT, and live agent activity.</td><td><a href="/pages/r5z9PTkQXqM3IFVtVXH2">/pages/r5z9PTkQXqM3IFVtVXH2</a></td></tr></tbody></table>

***

## Find what you need

| I want to…                        | Go to                                                                     |
| --------------------------------- | ------------------------------------------------------------------------- |
| Sign in to Proto                  | [Signing in](/docs/getting-started/signing-in.md)                         |
| Understand what uses interactions | [Interactions](/docs/getting-started/interactions.md)                     |
| See every trigger and action      | [Workflows and actions](/docs/modules/ai-agents/workflows-and-actions.md) |
| Understand data privacy options   | [Data privacy](/docs/getting-started/data-privacy.md)                     |
| Set up live agent routing         | [Chat assignment](/docs/settings/teamspaces/chat-assignment.md)           |

***

## Key concepts

| Term            | Definition                                                                                    |
| --------------- | --------------------------------------------------------------------------------------------- |
| **AI agent**    | An automated conversational agent you build and publish to messaging channels                 |
| **Trigger**     | An event or message that starts a set of actions                                              |
| **Action**      | A step the AI agent takes — sending a message, handing off, calling an API                    |
| **Interaction** | A chargeable unit of activity. See [billing breakdown](/docs/getting-started/interactions.md) |
| **Teamspace**   | A workspace subdivision for organising agents, people, and teams                              |

***

{% hint style="info" %}
Use **Advisor** — the assistant built into the dashboard — to get help navigating any part of Proto.
{% endhint %}