Interactions Amount
Understand interaction consumption and purchase more when needed.
Requires the Manage plan & billing user permission to edit.
Monthly Allotment
Interactions are any message, voice note, or email sent to or received by people in your audience, including any replies from an AI assistant or live representative.
Each plan provides an allotment of interactions per month for your company:
Free
1,000
Lite
5,000
Pro
25,000
Total
50,000
Enterprise
100,000
If that volume is surpassed then your audience, AI assistants, and live reps will be unable to start new conversations or communicate through existing conversations until the earlier of:
The monthly billing anniversary
Additional interactions are purchased
Topping Up
More interactions can be purchased for immediate use in these ways:
Free
Upgrade to the Lite plan
Lite, Pro, Total
Upgrade your plan; or,
Enterprise
Contact your Proto account rep; or,
Create a ticket requesting more interactions with Proto's platform bot
Additional Interactions Bundles
These bundles are one-time purchases for the Lite, Pro, and Total plans.
Each bundle provides an additional 2,500 interactions, consumable within the current monthly billing period.
To purchase:
Expand the toolbar with the Proto icon button, if it's not already.
In the expanded toolbar is the company's monthly interactions counter. Select Get more to go to the Stripe checkout page.
Update the Qty button to edit the number or bundles for purchase.
Complete checkout. Purchased interactions are available for immediate use.
Additional Interactions Bundles do not carry over to the subsequent monthly billing period. For example, if you purchase 5,000 additional interactions on the 10th day of the month, and the billing anniversary falls on the 25th, the company will be able to consume the additional interactions until the 25th. The total interactions resets to the plan's allotment on the monthly billing anniversary.
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