Online Status
For users participating as live agents in conversation, it's important to manage your online status when away from your terminal.
Last updated
For users participating as live agents in conversation, it's important to manage your online status when away from your terminal.
Last updated
Toggle your status from the bottom-left of the toolbar:
Select your avatar
In the menu, toggle "Set as" to Online or Away
When a user is online, their avatar badge is green. If they're a live agent, they will be eligible for coming in.
When a user is away, their avatar badge is orange and they are omitted from receiving new chats.