Proto AICX Docs
  • Getting Started
    • Glossary
    • Signing-in
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      • Winnow
  • General
    • Add-Ons
      • Enterprise Max
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    • Settings
      • Company
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          • Interactions Amount
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        • Users
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        • IP Allowlist
        • Whitelabelling
      • Sub-Company
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        • Custom Fields
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      • User Account
        • User Aliases
        • Online Status
    • Plans & Pricing
  • Developers
    • Developer Tools
      • Chat Variables
      • Chat Scripts
      • Webchat Script
      • Developer API
      • On-Premise & Hybrid Hosting
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On this page
  • Update Status
  • Effects of Status
  1. General
  2. Settings
  3. User Account

Online Status

For users participating as live reps in conversation, it's important to manage your online status when away from your terminal.

Update Status

Toggle your status from the bottom-left of the toolbar:

  1. Select your avatar

  2. In the menu, toggle "Set as" to Online or Away

Effects of Status

When a user is online, their avatar badge is green. If they're a live rep, they will be eligible for conversation assignments coming in.

When a user is away, their avatar badge is orange and they are omitted from receiving new chats.

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Last updated 1 month ago