Online Status

For users participating as live agents in conversation, it's important to manage your online status when away from your terminal.

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Update Status

Toggle your status from the bottom-left of the toolbar:

1. Select your avatar

2. In the menu, toggle "Set as" to Online or Away

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Effects of Status

When a user is online, their avatar badge is green. If they're a live agent, they will be eligible for conversation assignments coming in.

When a user is away, their avatar badge is orange and they are omitted from receiving new chats.