# Modules

- [AI Agents](/docs/modules/ai-agents.md): Harness artificial intelligence to automate audience engagement.
- [Manage AI Agents](/docs/modules/ai-agents/manage-ai-agents.md): Learn how to create and manage AI agents.
- [Workflows and actions](/docs/modules/ai-agents/workflows-and-actions.md)
- [Send Message](/docs/modules/ai-agents/workflows-and-actions/send-message.md): Define an AI agent's reply when triggered.
- [Send File](/docs/modules/ai-agents/workflows-and-actions/send-file.md): Send a file to the chat.
- [Show Survey](/docs/modules/ai-agents/workflows-and-actions/show-survey.md): Solicit mid-chat feedback with a survey form.
- [Collect Feedback](/docs/modules/ai-agents/workflows-and-actions/collect-feedback.md): Issue a CSAT at the end of a live agent chat.
- [Create Ticket](/docs/modules/ai-agents/workflows-and-actions/create-ticket.md): Generate an issue-tracking case for an audience member.
- [AI Agent Handoff](/docs/modules/ai-agents/workflows-and-actions/ai-agent-handoff.md): Allow one AI agent to transfer a conversation to another AI agent.
- [Human Handoff](/docs/modules/ai-agents/workflows-and-actions/human-handoff.md): Allow AI to transfer a person to a live agent.
- [External Handoff](/docs/modules/ai-agents/workflows-and-actions/external-handoff.md): Allow chatbot to transfer to a third-party live agent platform.
- [Jump](/docs/modules/ai-agents/workflows-and-actions/jump.md): Move to a different position in the chat flow.
- [Branch](/docs/modules/ai-agents/workflows-and-actions/branch.md): Create multiple flows using if/else logic
- [Set variable](/docs/modules/ai-agents/workflows-and-actions/set-variable.md): Leverage dynamic data in a chat session.
- [Send API Request](/docs/modules/ai-agents/workflows-and-actions/send-api-request.md): Leverage third-party utilities in a chat.
- [Auto fill Field](/docs/modules/ai-agents/workflows-and-actions/auto-fill-field.md): Automatically populate predefined fields based on conversation context.
- [Auto team match](/docs/modules/ai-agents/workflows-and-actions/auto-team-match.md): Match a team based on conversation context.
- [LLM Processing](/docs/modules/ai-agents/workflows-and-actions/llm-processing.md): The AI Agent will use LLMs to generate a text response based on the provided inputs and context.
- [Knowledge](/docs/modules/ai-agents/knowledge.md): Empower AI agents with trained, unstructured dialogue.
- [Cloudflare Training](/docs/modules/ai-agents/knowledge/cloudflare-training.md): Optimize Cloudflare-hosted sites for AI training.
- [Content Filtering System](/docs/modules/ai-agents/knowledge/content-filtering-system.md)
- [Master prompt](/docs/modules/ai-agents/knowledge/master-prompt.md)
- [Publishing](/docs/modules/ai-agents/publishing.md): Deploy AI agents to a variety of audience messaging channels.
- [Webchat](/docs/modules/ai-agents/publishing/webchat.md): Deploy an AI agent to websites.
- [Proactive Messages](/docs/modules/ai-agents/publishing/webchat/proactive-messages.md): Engage website visitors by sending the initial popup message.
- [Facebook Messenger](/docs/modules/ai-agents/publishing/facebook-messenger.md): Deploy an AI agent to Facebook Messenger.
- [WhatsApp](/docs/modules/ai-agents/publishing/whatsapp.md): Deploy an AI agent to WhatsApp.
- [Telegram](/docs/modules/ai-agents/publishing/telegram.md): Deploy an AI agent to Telegram.
- [LINE](/docs/modules/ai-agents/publishing/line.md): Deploy an AI agent to LINE.
- [Africa's Talking](/docs/modules/ai-agents/publishing/africas-talking.md): Deploy an AI agent to Africa's Talking.
- [Bitrix24](/docs/modules/ai-agents/publishing/bitrix24.md)
- [Zendesk](/docs/modules/ai-agents/publishing/zendesk.md)
- [Inbox](/docs/modules/inbox.md): The helpdesk interface for live agents to engage with livechats and tickets.
- [Find & View Conversations](/docs/modules/inbox/find-and-view-conversations.md): Filter and display conversations with ease.
- [Message Editor](/docs/modules/inbox/message-editor.md): Supercharge live agents with all the tools of the trade.
- [Transfers & Takeovers](/docs/modules/inbox/transfers-and-takeovers.md): Re-assign conversations from one user to another.
- [Livechats](/docs/modules/livechats.md): Manage a repository of all human-to-human chats.
- [Tickets](/docs/modules/tickets.md): Manage a repository of all ticketed support cases.
- [People](/docs/modules/people.md): Manage your audience with built-in CRM tools.
- [Analytics](/docs/modules/analytics.md): View detailed AICX reports for actionable insights.