# Interactions

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Requires the **Manage plan & billing** user permission to edit.
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## Monthly Allotment

Proto consolidates your contact centre and business intelligence – including messages, summaries, scrapes, insights, and translations.

### Interaction types:

<table><thead><tr><th width="173">Interaction name</th><th width="359">Description</th><th data-type="number">Interactions consumed</th></tr></thead><tbody><tr><td>Messages</td><td>Text messages exchanged with customers</td><td>1</td></tr><tr><td>Voice messages</td><td>Transcribed voice messages exchanged with customers</td><td>2</td></tr><tr><td>Emails</td><td>Emails exchanged with customers</td><td>1</td></tr><tr><td>Translations</td><td>Real-time translation for live agents in the Inbox across 100+ languages</td><td>1</td></tr><tr><td>Auto-tags</td><td>Automatic assignment of relevant tags to chats, tickets, and people </td><td>2</td></tr><tr><td>Auto-field</td><td>Automatic population of custom fields based on conversation context</td><td>2</td></tr><tr><td>Summaries</td><td>Summaries, sentiment and emotion analysis for chats, tickets, and people</td><td>2</td></tr><tr><td>Insights</td><td>Generate text and graphical analysis from your data with the in-platform advisor and full-screen webchat</td><td>2</td></tr><tr><td>Scrapes</td><td>Scrape and analyse social media posts and comments across Facebook, X, app stores, and websites</td><td>2</td></tr></tbody></table>

Several interaction types are available only on specific plans. Check the [Pricing](https://www.proto.cx/pricing) for the most relevant overview of available feature.

Each plan also provides a different monthly allotment of interactions for your workspace:

| Subscription Plan | Monthly Interactions |
| ----------------- | -------------------- |
| Starter           | 1,000                |
| Lite              | 5,000                |
| Pro               | 25,000               |
| Total             | 50,000               |
| Enterprise        | 100,000+             |

If that volume is surpassed then your AI agents and live agents will be unable to start new conversations or communicate through existing conversations until the earlier of:

* The monthly billing anniversary
* Additional interactions are purchased
* Plan is upgraded

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## Topping Up

More interactions can be purchased for immediate use in these ways:

<table><thead><tr><th width="298">Current Plan</th><th>Purchase Method</th></tr></thead><tbody><tr><td>Starter</td><td><ul><li>Upgrade to any paid plan</li></ul></td></tr><tr><td>Lite, Pro, Total</td><td><ul><li>Upgrade your plan; or,</li><li>Buy <a href="#additional-interactions-bundles">Interaction bundles</a></li></ul></td></tr><tr><td>Enterprise</td><td><ul><li>Additional interactions are consumed automatically and are reconciled in future invoices. <a href="https://www.proto.cx/enterprise">View the rates here</a>.</li></ul></td></tr></tbody></table>

### Interactions bundles

Additional interactions bundles are one-time purchases available for the Lite, Pro, and Total plans.

Each bundle provides an additional 2,000 interactions, consumable within the current monthly billing period. It's possible to purchase any number of additional bundles.

Enable auto top-up of additional interactions in the Workspace's Plan & Billing settings. This will ensure that your AI agents won't ever go down. You'll be billed only when you have reached your monthly limit.

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Additional Interactions Bundles do not carry over to the subsequent monthly billing period.\
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For example, if you purchase 5,000 additional interactions on the 10th day of the month, and the billing anniversary falls on the 25th, the workspace will be able to consume the additional interactions until the 25th. The total interactions resets to the plan's allotment on the monthly billing anniversary.
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