> For the complete documentation index, see [llms.txt](https://documentation.proto.cx/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.proto.cx/docs/modules.md).

# Modules

- [AI Agents](https://documentation.proto.cx/docs/modules/ai-agents.md): Harness artificial intelligence to automate audience engagement.
- [Manage AI agents](https://documentation.proto.cx/docs/modules/ai-agents/manage-ai-agents.md): Learn how to create and manage AI agents.
- [Workflows and actions](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions.md)
- [Message received](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/message-received.md)
- [Attachment received](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/attachment-received.md)
- [Fallback](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/fallback.md)
- [Chat closed](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/chat-closed.md)
- [Send message](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/send-message.md): Define an AI agent's reply when triggered.
- [Send attachment](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/send-attachment.md)
- [Send file](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/send-file.md): Send a file to the chat.
- [Show carousel](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/show-carousel.md): A carousel bot action contains multiple cards that the chatbot will send to customers. It has an image, title, sub-title, and buttons.
- [Ask survey](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/ask-survey.md)
- [Show survey](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/show-survey.md): Solicit mid-chat feedback with a survey form.
- [Live agent handoff](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/live-agent-handoff.md)
- [Human handoff](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/human-handoff.md): Allow AI to transfer a person to a live agent.
- [External handoff](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/external-handoff.md): Allow chatbot to transfer to a third-party live agent platform.
- [AI agent handoff](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/ai-agent-handoff.md): Allow one AI agent to transfer a conversation to another AI agent.
- [Create ticket](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/create-ticket.md): Generate an issue-tracking case for an audience member.
- [Jump](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/jump.md): Move to a different position in the chat flow.
- [Branch](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/branch.md): Create multiple flows using if/else logic
- [Set variable](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/set-variable.md): Leverage dynamic data in a chat session.
- [Switch language](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/switch-language.md)
- [Send API](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/send-api.md)
- [Send API request](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/send-api-request.md): Leverage third-party utilities in a chat.
- [LLM processing](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/llm-processing.md): The AI Agent will use LLMs to generate a text response based on the provided inputs and context.
- [Auto fill field](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/auto-fill-field.md): Automatically populate predefined fields based on conversation context.
- [Auto team match](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/auto-team-match.md): Match a team based on conversation context.
- [SQL query](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/sql-query.md)
- [Send graph](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/send-graph.md)
- [Collect feedback](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/collect-feedback.md): Issue a CSAT at the end of a live agent chat.
- [Knowledge](https://documentation.proto.cx/docs/modules/ai-agents/knowledge.md): Empower AI agents with trained, unstructured dialogue.
- [Example system prompt](https://documentation.proto.cx/docs/modules/ai-agents/knowledge/example-system-prompt.md)
- [Cloudflare Training](https://documentation.proto.cx/docs/modules/ai-agents/knowledge/cloudflare-training.md): Optimize Cloudflare-hosted sites for AI training.
- [Content Filtering System](https://documentation.proto.cx/docs/modules/ai-agents/knowledge/content-filtering-system.md)
- [Master prompt](https://documentation.proto.cx/docs/modules/ai-agents/knowledge/master-prompt.md)
- [Publishing](https://documentation.proto.cx/docs/modules/ai-agents/publishing.md): Deploy AI agents to a variety of audience messaging channels.
- [Webchat](https://documentation.proto.cx/docs/modules/ai-agents/publishing/webchat.md): Deploy an AI agent to websites.
- [Proactive messages](https://documentation.proto.cx/docs/modules/ai-agents/publishing/webchat/proactive-messages.md): Engage website visitors by sending the initial popup message.
- [Facebook Messenger](https://documentation.proto.cx/docs/modules/ai-agents/publishing/facebook-messenger.md): Deploy an AI agent to Facebook Messenger.
- [WhatsApp](https://documentation.proto.cx/docs/modules/ai-agents/publishing/whatsapp.md): Deploy an AI agent to WhatsApp.
- [Telegram](https://documentation.proto.cx/docs/modules/ai-agents/publishing/telegram.md): Deploy an AI agent to Telegram.
- [LINE](https://documentation.proto.cx/docs/modules/ai-agents/publishing/line.md): Deploy an AI agent to LINE.
- [Africa's Talking](https://documentation.proto.cx/docs/modules/ai-agents/publishing/africas-talking.md): Deploy an AI agent to Africa's Talking.
- [Zendesk](https://documentation.proto.cx/docs/modules/ai-agents/publishing/zendesk.md): Hand off AI agent chats to your Zendesk helpdesk.
- [Bitrix24](https://documentation.proto.cx/docs/modules/ai-agents/publishing/bitrix24.md): Deploy an AI agent to Bitrix24.
- [Inbox](https://documentation.proto.cx/docs/modules/inbox.md): The helpdesk interface for live agents to engage with livechats and tickets.
- [Find and view conversations](https://documentation.proto.cx/docs/modules/inbox/find-and-view-conversations.md): Filter and display conversations with ease.
- [Message editor](https://documentation.proto.cx/docs/modules/inbox/message-editor.md): Supercharge live agents with all the tools of the trade.
- [Transfers and takeovers](https://documentation.proto.cx/docs/modules/inbox/transfers-and-takeovers.md): Re-assign conversations from one user to another.
- [Livechats](https://documentation.proto.cx/docs/modules/livechats.md): Manage a repository of all human-to-human chats.
- [Tickets](https://documentation.proto.cx/docs/modules/tickets.md): Manage a repository of all ticketed support cases.
- [People](https://documentation.proto.cx/docs/modules/people.md): Manage your audience with built-in CRM tools.
- [Analytics](https://documentation.proto.cx/docs/modules/analytics.md): View detailed AICX reports for actionable insights.
- [Live report](https://documentation.proto.cx/docs/modules/analytics/live-report.md): Real-time snapshot of open queues, agent capacity, and responsiveness today.
- [Interactions](https://documentation.proto.cx/docs/modules/analytics/interactions.md)
- [Chats](https://documentation.proto.cx/docs/modules/analytics/chats.md): Chat volume, responsiveness, engagement, and abandonment metrics.
- [CSAT](https://documentation.proto.cx/docs/modules/analytics/csat.md)
- [Tickets](https://documentation.proto.cx/docs/modules/analytics/tickets.md)
- [Live agents](https://documentation.proto.cx/docs/modules/analytics/live-agents-overview.md)
- [Perception](https://documentation.proto.cx/docs/modules/perception.md): Monitor public sentiment about your organisation across the web.