Empower AI agents with trained, unstructured dialogue.
Train the AI agent on the content it uses to generate replies. Training sources are separate from the agent's persona and behaviour — those are configured in the Agent tab. See Manage AI agents.
Select one of the three buttons at the top of the Knowledge base table.
Supported file types: csv, json, pdf · Maximum file size: 5 MB
Select Upload file.
Enter a Name for the source.
Drag and drop a file or select Browse files.
Select Train.
Select Add URL.
Enter a Name and the full URL (must start with https://).
Choose the scope: URL webpage trains only on the page at that URL. All webpages crawls and trains on all pages linked from that URL.
Optionally enable Automatically retrain every and select an interval: 12 hours, 1 day, 1 week, or 1 month.
Select Train.
Select Paste snippet.
Enter a Name.
Paste or type the text in the Text snippet field.
Select Train.
The knowledge base table lists all sources with name, last updated date, and status. Filter by Search, Type, and Status.
Pending
Queued for training
Loading
Training in progress
Success
Trained and active
Fail
Training failed — remove and try again
To delete a source, select its row and use the delete option.
Last updated
