# Publishing

AI agents—and the live agent they do a human handoff to—can interact with your audience through the following realtime channels and integrations:

<table><thead><tr><th width="325">Channels / Integrations</th><th width="295">Requires</th><th>Plan</th></tr></thead><tbody><tr><td><strong>Messaging apps</strong></td><td></td><td></td></tr><tr><td><a href="/pages/L3qPAv0zCf6hsqzxbWE9">Webchat</a> (website popup)</td><td>—</td><td>Free</td></tr><tr><td><a href="/pages/ej01ufwHGPxNR82uBy0w">Facebook Messenger</a></td><td>Facebook account connected to a Facebook Business Page</td><td>Free</td></tr><tr><td><a href="/pages/5FbrV803VPTeSHlLlW0P">WhatsApp</a></td><td>Meta Developer and Meta Business accounts</td><td>Lite</td></tr><tr><td><a href="/pages/NYFu6g7bpwsqtrQQsQ11">Telegram</a></td><td>Telegram account</td><td>Pro</td></tr><tr><td><a href="/pages/gpLTTblT4iyuf1QUe1sK">LINE</a></td><td>LINE account with access to the LINE Developers Console</td><td>Total</td></tr><tr><td><a href="/pages/0oHOTL2DKuPIJ1JusqwF">Africa's Talking</a></td><td>Africa's Talking account</td><td>Total</td></tr><tr><td></td><td></td><td></td></tr><tr><td><strong>External handoff</strong></td><td></td><td></td></tr><tr><td><a href="/pages/XQmUyYKwC3JO8WO0VYa3">Zendesk</a></td><td>Zendesk account</td><td>Enterprise</td></tr><tr><td></td><td></td><td></td></tr><tr><td><strong>Messaging and/or external handoff</strong></td><td></td><td></td></tr><tr><td><a href="/pages/S8l3cMQGPptWub2vwM5t">Bitrix24</a></td><td>Bitrix24 account</td><td>Enterprise</td></tr></tbody></table>

Go to the AI Agent dashboard's **Publish** tab to manage all messaging channels and integrations.

***

## Add a Channel

One or more of any channel can be added as a distinct conduit for your audience to message an AI agent (and later a live agent if a [human handoff](/docs/modules/ai-agents/workflows-and-actions/human-handoff.md) occurs).

1. Select **Add Channel**.
2. Select the **channel**, give this instance of the channel a **name**, and assign its **language**.
3. Press **Create**.

Refer to each channel's article for configuration details.

***

## Enable/Disable a Channel

In the Channels table, toggle a channel's **Enabled** switch.

Disabling a channel stops the agent from receiving its messages, though your audience will still be able to see any pre-existing threads in a messaging app.

***

## Delete a Channel

1. In the Channels table, select a **channel** by its row.
2. In the channel page, expand the **Basics** accordion.
3. Press **Delete** and confirm.

A deleted channel's historic chat logs will persist, but any active threads will be rendered useless (e.g. a person's WhatsApp thread). Take precautions to migrate your audience to another AI agent's channels in advance.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documentation.proto.cx/docs/modules/ai-agents/publishing.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.