Publishing
Deploy AI agents to a variety of audience messaging channels.
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Deploy AI agents to a variety of audience messaging channels.
AI agents — and the live agents they hand off to — can interact with your audience through the following channels and integrations:
Go to the AI Agent dashboard's Publish tab to manage all channels and integrations.
One or more of any channel can be added as a distinct conduit for your audience to message an AI agent (and later a live agent if a handoff occurs).
Select Add Channel.
Select the channel, give this instance of the channel a name, and assign its language.
Press Create.
Refer to each channel's article for configuration details.
In the Channels table, toggle a channel's Enabled switch.
Disabling a channel stops the agent from receiving its messages, though your audience will still be able to see any pre-existing threads in a messaging app.
A deleted channel's historic chat logs will persist, but any active threads will be rendered useless (e.g. a person's WhatsApp thread). Migrate your audience to another agent's channels before deleting.
In the Channels table, select a channel by its row.
In the channel page, expand the Basics accordion.
Press Delete and confirm.
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