> For the complete documentation index, see [llms.txt](https://documentation.proto.cx/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.proto.cx/docs/modules/ai-agents/publishing.md).

# Publishing

AI agents — and the live agents they hand off to — can interact with your audience through the following channels and integrations:

| Channel / Integration                                                          | Requires                                                | Plan       |
| ------------------------------------------------------------------------------ | ------------------------------------------------------- | ---------- |
| [Webchat](/docs/modules/ai-agents/publishing/webchat.md) (website popup)       | —                                                       | Free       |
| [Facebook Messenger](/docs/modules/ai-agents/publishing/facebook-messenger.md) | Facebook account connected to a Facebook Business Page  | Free       |
| [WhatsApp](/docs/modules/ai-agents/publishing/whatsapp.md)                     | Meta Developer and Meta Business accounts               | Lite       |
| [Telegram](/docs/modules/ai-agents/publishing/telegram.md)                     | Telegram account                                        | Pro        |
| [LINE](/docs/modules/ai-agents/publishing/line.md)                             | LINE account with access to the LINE Developers Console | Total      |
| [Africa's Talking](/docs/modules/ai-agents/publishing/africas-talking.md)      | Africa's Talking account                                | Total      |
| [Zendesk](/docs/modules/ai-agents/publishing/zendesk.md)                       | Zendesk account                                         | Enterprise |
| [Bitrix24](/docs/modules/ai-agents/publishing/bitrix24.md)                     | Bitrix24 account                                        | Enterprise |

Go to the AI Agent dashboard's **Publish** tab to manage all channels and integrations.

***

## Add a channel

One or more of any channel can be added as a distinct conduit for your audience to message an [AI agent](/docs/modules/ai-agents.md) (and later a live agent if a [handoff](/docs/modules/ai-agents/workflows-and-actions/live-agent-handoff.md) occurs).

1. Select **Add Channel**.
2. Select the **channel**, give this instance of the channel a **name**, and assign its **language**.
3. Press **Create**.

Refer to each channel's article for configuration details.

***

## Enable or disable a channel

In the Channels table, toggle a channel's **Enabled** switch.

Disabling a channel stops the agent from receiving its messages, though your audience will still be able to see any pre-existing threads in a messaging app.

***

## Delete a channel

{% hint style="warning" %}
A deleted channel's historic chat logs will persist, but any active threads will be rendered useless (e.g. a person's WhatsApp thread). Migrate your audience to another agent's channels before deleting.
{% endhint %}

1. In the Channels table, select a **channel** by its row.
2. In the channel page, expand the **Basics** accordion.
3. Press **Delete** and confirm.