Africa's Talking

Deploy an AI agent to Africa's Talking.

Publish to Africa's Talking with the Total plan and above.

Requires an Africa's Talking account.

Publishing to Africa's Talking lets your audience interact with the AI agent — and later a live agent — in an Africa's Talking thread.

In the agent's Publish tab, create an Africa's Talking channel or select an existing one to open its settings.

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Basic settings

Setting	Description
Name	Internal name distinguishing this channel from other Africa's Talking instances.
Default chat language	Set from the agent's Agent settings.
Icon	The channel's avatar, seen by live agents in the Inbox.

Select Save to confirm edits.

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Connect to Africa's Talking

Three values are required: Username, API Key, and Short code. You'll also add a Proto webhook.

1. Log in to Africa's Talking and create a New Team.

2. In the team, create an App — set its Name, Username, Country, and Currency.

3. Open the app's dashboard and copy the Username into Proto's Username field.

4. Go to Settings → API Key, generate one, and paste it into Proto's API Key field.

5. Go to SMS → Shortcodes → My Shortcodes, and apply for a short code via the request form.

6. Once received, paste the short code into Proto's Shortcode field.

7. In Proto's Africa's Talking Webhook accordion, copy the Webhook URL.

8. In Africa's Talking, go to SMS → SMS Callback URLs → Incoming Messages and add the Webhook URL.