For the complete documentation index, see llms.txt. This page is also available as Markdown.

Zendesk

Hand off AI agent chats to your Zendesk helpdesk.

Publish to Zendesk with the Total plan and above.

Integrating Zendesk lets AI agents transfer chats to your helpdesk personnel in Zendesk.

In the agent's Publish tab, create a Zendesk channel or select an existing one to open its settings.


Basic settings

Setting
Description

Name

The internal name of the Zendesk integration.

Icon

A custom avatar for the integration.

Select Save to confirm edits.


Connect to Zendesk

Four values are required from your Zendesk account, set in the Configuration accordion:

Value
Where to find it

App ID, Key ID, Secret Key

Zendesk Admin Center → Apps and integrations → Conversations integrations → API Keys

Shared secret

Admin Center → Apps and integrations → Conversations integrations → Details

Then copy Proto's Webhook URL and paste it into Zendesk's Webhook endpoint URL, found in Admin Center → Apps and integrations → Conversations integrations → Create integration → Webhook.


External handoff

Last updated