Zendesk

Hand off AI agent chats to your Zendesk helpdesk.

Publish to Zendesk with the Total plan and above.

Requires a Zendesk account.

Integrating Zendesk lets AI agents transfer chats to your helpdesk personnel in Zendesk.

In the agent's Publish tab, create a Zendesk channel or select an existing one to open its settings.

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Basic settings

Setting	Description
Name	The internal name of the Zendesk integration.
Icon	A custom avatar for the integration.

Select Save to confirm edits.

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Connect to Zendesk

Four values are required from your Zendesk account, set in the Configuration accordion:

Value	Where to find it
App ID, Key ID, Secret Key	Zendesk Admin Center → Apps and integrations → Conversations integrations → API Keys
Shared secret	Admin Center → Apps and integrations → Conversations integrations → Details

Then copy Proto's Webhook URL and paste it into Zendesk's Webhook endpoint URL, found in Admin Center → Apps and integrations → Conversations integrations → Create integration → Webhook.

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Related

External handoff