Attachment received

Trigger — Fires when a person sends an attachment. Can be scoped to a specific file type.

Fires when

A person sends an attachment — image, video, audio, or other file — during a chat.

When to use it

To react when a person uploads a file, such as accepting a receipt or supporting document as evidence for a complaint.

Settings

Setting	Description
Attachment type	The file type that fires the trigger: Image, Video, Audio, or File (any other type).

Press Save to confirm edits.

Example

Attachment received: image
└─ Send message: "Thanks, I've attached this to your complaint."

Related

Message receivedSend attachment