Trigger — Permanent and top-level. Fires when a live agent closes a chat. Cannot be deleted or disabled.
A live agent marks a chat as Closed.
To run automated actions immediately after a conversation ends — collecting feedback, creating a follow-up ticket, or logging data via an API call.
Because the chat is already closed when this trigger fires, conversational actions (Send message, Show carousel, etc.) are not available. The following actions can be added beneath Chat closed:
Collect feedback · Create ticket · Jump · Branch · Set variable · Switch language · Send API · LLM processing · Auto fill field · Auto team match · SQL query · Send graph · Close chat
Chat closed
└─ Collect feedback
• Rating enabled
• Webchat rating title: "Please rate the conversation"Last updated