> For the complete documentation index, see [llms.txt](https://documentation.proto.cx/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/create-ticket.md).

# Create Ticket

See [Tickets](/docs/modules/tickets.md) for details on how they work.

The Create Ticket action generates a ticket for the person in the chat and can send a first email.

***

Select a **Create Ticket** action from the tree to open its settings:

* **Auto-apply tags** — the tags and groups assigned to the ticket.
* **Assignee** — the workspace user (e.g. a live agent) that the ticket will be initially assigned to.
* **Email sender** — an email sender, configured in [Email Domains](/docs/settings/teamspaces/email-domains.md).
* **Subject** — the new email thread's subject line. Accepts [chat variables](/docs/developers/chat-variables.md).
* **Description** — the ticket's internal description.
* **Full name** — the name of the recipient. Accepts [chat variables](/docs/developers/chat-variables.md).
* **Email** — the valid email address of the recipient. Accepts [chat variables](/docs/developers/chat-variables.md).
* **Phone number** — the phone number of the recipient. Accepts [chat variables](/docs/developers/chat-variables.md).
* **Email template** — optionally send initial email content from a template:
  * **Will be sent to the person** — select which template is sent to the person.
  * **Will be sent to the assignee** — select which template is sent to the assignee.
* **Custom fields** — any [custom fields](/docs/settings/teamspaces/custom-fields.md) for tickets can be added and their values filled in.

Press **Save** to confirm edits.


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