> For the complete documentation index, see [llms.txt](https://documentation.proto.cx/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/send-message.md).

# Send message

`Action` — Each sent message uses one [interaction](/docs/getting-started/interactions.md).

## What it does

Replies to the person with one of a set of preset messages. The most common action — the AI agent's basic way of saying something back.

## When to use it

For any scripted reply: answering a question, acknowledging a request, or offering quick-reply buttons to guide the next step.

## Settings

| Setting                 | Description                                                                                                                 |
| ----------------------- | --------------------------------------------------------------------------------------------------------------------------- |
| **Messages**            | One or more messages sent to the chat. If multiple are defined, one is chosen at random each time the action runs.          |
| **Quick reply options** | Up to 13 clickable buttons that appear below the message. Not supported on Bitrix24 or Africa's Talking channels. Optional. |

To send a dynamic value stored in a [chat variable](/docs/developers/chat-variables.md), wrap the variable name in curly brackets: `{customer_name}`

To include inline links, use markdown: `[Link text](https://example.com)`

Press **Save** to confirm edits.

## Example

```
Message received: "how do I make a complaint"
└─ Send message: "I can help you file a complaint. What's it about?"
   Quick replies: [A transaction] [My account]
```

## Localisation

Message content is localised per language. Use the language dropdown to enter content for each configured language. See [Workflows and actions — Localisation](/docs/modules/ai-agents/workflows-and-actions.md#localisation).

## Related

{% content-ref url="/pages/7i1bII1AZjkPGHumOkQY" %}
[Send attachment](/docs/modules/ai-agents/workflows-and-actions/send-attachment.md)
{% endcontent-ref %}

{% content-ref url="/pages/rxMxrHWNwIBbt1qnXdbH" %}
[Show carousel](/docs/modules/ai-agents/workflows-and-actions/show-carousel.md)
{% endcontent-ref %}

{% content-ref url="/pages/aLlL00SsNeVzsBT6G7gY" %}
[Live agent handoff](/docs/modules/ai-agents/workflows-and-actions/live-agent-handoff.md)
{% endcontent-ref %}