Define an AI agent's reply when triggered.
Action — Each sent message uses one interaction.
Replies to the person with one of a set of preset messages. The most common action — the AI agent's basic way of saying something back.
For any scripted reply: answering a question, acknowledging a request, or offering quick-reply buttons to guide the next step.
Messages
One or more messages sent to the chat. If multiple are defined, one is chosen at random each time the action runs.
Quick reply options
Up to 13 clickable buttons that appear below the message. Not supported on Bitrix24 or Africa's Talking channels. Optional.
To send a dynamic value stored in a chat variable, wrap the variable name in curly brackets: {customer_name}
To include inline links, use markdown: [Link text](https://example.com)
Press Save to confirm edits.
Message received: "how do I make a complaint"
└─ Send message: "I can help you file a complaint. What's it about?"
Quick replies: [A transaction] [My account]Message content is localised per language. Use the language dropdown to enter content for each configured language. See Workflows and actions — Localisation.
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