Leverage dynamic data in a chat session.
Action — Creates or modifies a chat variable for use by subsequent actions in the same session.
Stores or transforms a value mid-chat, making it available to downstream actions as a named variable.
To set a flag, build a string from other variables, or calculate a value to use later in the flow — without asking the person for it directly.
Variable name
The name of a new or existing variable, including default system variables. Must start with a letter and contain only letters (a–z, A–Z), numbers (0–9), or underscores.
Chat script
A Python expression that sets the variable's value.
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Set variable
• Variable name: complaint_ref
• Chat script: financial_institution + "-" + ticket_numberLast updated