A carousel bot action contains multiple cards that the chatbot will send to customers. It has an image, title, sub-title, and buttons.
Action — Each carousel sent uses one interaction.
Displays a horizontally-scrollable carousel of cards in the chat. Each card can contain a title, image, and buttons for clickthroughs or triggering subsequent messages.
To present a set of options visually — products, articles, or menu choices — where each card carries its own image and actions.
Cards
The cards displayed in the carousel. Add each with Add card. Maximum 10 cards per carousel, maximum 3 buttons per card.
Webview
Loads a webpage within the chat window without switching tabs. Enable on a card button by selecting the Link button option and entering the URL.
Press Save to confirm edits.
Message received: "make a complaint"
└─ Show carousel
├─ Card 1: "Transactions" [image] [Select]
└─ Card 2: "Accounts" [image] [Select]Card content is localised per language. Use the language dropdown to enter content for each configured language. See Workflows and actions — Localisation.
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