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Solicit mid-chat feedback with a survey form.

Action — Each question and answer sent as a message uses one interaction.

What it does

Runs a survey sequence, sending preset questions to the chat and collecting the person's answers. Questions and replies appear as regular messages. The person can optionally reply "skip" to move to the next question.

When to use it

To gather structured information — contact details, a satisfaction rating, or qualifying questions — and store each answer in a variable for later actions to use.

Settings

Press Add field to create a question. Configure each field:

Setting	Description
Question	The message sent by the AI agent asking for the person's input.
Answer must be	The required format of the person's answer: Text, Number, Attachment, Attachment(s), Email, or Phone. On Facebook Messenger, Email and Phone add a native auto-fill quick reply.
Invalid answer reply	The AI agent's response when an answer fails validation.
Chat variable name	Creates a chat variable that stores the person's answer for downstream actions.
Quick answers	Up to 13 clickable buttons below the question. Not supported on Bitrix24 or Africa's Talking channels. Optional.
Enable skip	Lets the person reply "skip" to bypass the question and move to the next one.

Press Save to confirm edits. To delete a field, press the delete icon in its header.

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