> For the complete documentation index, see [llms.txt](https://documentation.proto.cx/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.proto.cx/docs/modules/analytics.md).

# Analytics

Analytics gives you visibility into every part of your Proto workspace — from real-time queue health to historical trends across chats, tickets, CSAT, and live agent performance.

Open Analytics from the bar chart icon in the left navigation.

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## Reports

| Report                                                                  | What it covers                                                                 |
| ----------------------------------------------------------------------- | ------------------------------------------------------------------------------ |
| [Live report](/docs/modules/analytics/live-report.md)                   | Real-time snapshot of open queues, agent capacity, and responsiveness today    |
| [Interactions](/docs/modules/analytics/interactions.md)                 | Message-level volume across all conversation types over a custom date range    |
| [Chats](/docs/modules/analytics/chats.md)                               | Chat volume, responsiveness, engagement, and abandonment metrics               |
| [CSAT](/docs/modules/analytics/csat.md)                                 | Customer satisfaction ratings, distribution, and individual survey submissions |
| [Tickets](/docs/modules/analytics/tickets.md)                           | Ticket volume, status breakdown, and resolution metrics                        |
| [Live agents overview](/docs/modules/analytics/live-agents-overview.md) | Agent activity timelines, status summaries, and a conversations heatmap        |

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## Plan availability

All plans include basic analytics. The segments below require Pro or above.

| Segment                                                           | Starter | Lite | Pro | Total | Enterprise |
| ----------------------------------------------------------------- | ------- | ---- | --- | ----- | ---------- |
| Interactions                                                      | ✓       | ✓    | ✓   | ✓     | ✓          |
| Chats                                                             | ✓       | ✓    | ✓   | ✓     | ✓          |
| People                                                            | ✓       | ✓    | ✓   | ✓     | ✓          |
| Users & teams                                                     |         |      | ✓   | ✓     | ✓          |
| Live agent response time                                          |         |      | ✓   | ✓     | ✓          |
| Livechat response time                                            |         |      | ✓   | ✓     | ✓          |
| Ticket response time                                              |         |      | ✓   | ✓     | ✓          |
| Live agent resolution time                                        |         |      | ✓   | ✓     | ✓          |
| Livechat resolution time                                          |         |      | ✓   | ✓     | ✓          |
| Ticket resolution time                                            |         |      | ✓   | ✓     | ✓          |
| [Custom analytics](/docs/settings/teamspaces/custom-analytics.md) |         |      |     |       | ✓          |

***

## Chart theme

Each report has a **Theme** dropdown in the top-right corner. Single-colour options: Blue, Green, Grey, Orange, Rose, Violet, Yellow. Multi-colour options: Neutral, Distinct. The selected theme persists within the session.

## Timezone

All data is displayed in your workspace timezone, shown beneath the date on each report.