> For the complete documentation index, see [llms.txt](https://documentation.proto.cx/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.proto.cx/docs/modules/analytics/interactions.md).

# Interactions

Message-level volume across all conversation types for a selected date range. Page title in the UI: **Messaging interactions**.

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## Date range

Click the **Date range** chip to open the date picker. Choose a preset or set a custom start and end date with time.

**Presets:** Last hour · Today · This week · Last week · Month to date · This month · Last month · This quarter · Last quarter

All data is shown in your workspace timezone.

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## Interactions chart

A bar chart of total interactions (messages) over the selected period.

{% tabs %}
{% tab title="Controls" %}

| Control        | Description                                                                                                                                                            |
| -------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Group by**   | X-axis time granularity: Hour, Day, Week, Month, Quarter, Year.                                                                                                        |
| **Segment by** | Splits bars by a dimension: Conversation type, AI Agents, Channels, Live Agents, Teams, Status, Sender, Message type, Media type, Voice type, Local language API type. |

Use the **Download** icon to export as CSV. Use the **Screenshot** icon to download an image of the chart.
{% endtab %}

{% tab title="Filters" %}

| Filter            | Options                                  |
| ----------------- | ---------------------------------------- |
| Conversation type | Livechats, AI agents, Tickets            |
| AI Agents         | Searchable list of workspace agents      |
| Channels          | Searchable list of workspace channels    |
| Live Agents       | List of workspace live agents            |
| Teams             | List of workspace teams                  |
| Status            | Open, Pending, Resolved, Overdue, Closed |
| Sender            | AI Agent, Live Agent, Person             |

Select **Reset all** to clear all filters.
{% endtab %}
{% endtabs %}