Live report
Last updated
Real-time snapshot of today's workspace. All figures reset at midnight in your workspace timezone — hit the refresh icon top-right to force an update.
Live counts of open items across the workspace right now.
Unassigned livechats
Livechats with no live agent assigned
Open livechats
All livechats in Open status
Open AI chats
AI-agent conversations in Open status
Unassigned tickets
Tickets with no live agent assigned
Open tickets
All tickets in Open status
New conversations started today, plotted on a time-of-day chart (00–23 hours).
New AI chats
AI-agent conversations started today
New livechats
Live-agent conversations started today
New tickets
Tickets created today
Average handoff wait time — time from a person requesting a live agent to being assigned one, measured today.
Total potential capacity
Max simultaneous chats all online agents could handle
Total actual capacity
Chat slots currently in use — plotted on a time-of-day chart
Live agent first response time
Time from assignment to live agent's first reply
AI first response time
Time from conversation received to AI agent's first reply
Live agent response time
Average time between a person's message and live agent's reply
AI response time
Average time between a person's message and AI agent's reply
Average AI CSAT
Average satisfaction rating for AI-agent conversations today
Average live agent CSAT
Average satisfaction rating for live-agent conversations today
Closed without feedback
Count and % of conversations closed with no feedback
Closed without person replies
Count and % of conversations closed with no person messages
New people
New person profiles created today
Active people
Profiles with at least one interaction today
Live table of all agents — their status, workload, and active time today. Filter by Team or Status.
Name
Agent name and avatar
Teams
Team(s) the agent belongs to
Status
Online (green dot) or Signed Out (grey dot)
Last online
Most recent active time or date
Assigned chats
Chats currently assigned
Assigned tickets
Tickets currently assigned
Active hours
Total time Online today
Paginated — use Users per page and Show page to navigate.
Last updated