# Message Editor
In the [**Inbox**](https://documentation.proto.cx/docs/modules/inbox) dashboard, select a **conversation** to open it. Its thread of messages (texts, voice notes, or emails) will be revealed along with the **message editor** at the bottom.
The editor keeps all message-related tools in easy reach, from drafting and sending replies to transferring.
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## Write & Send a Message
If not already focused, click into the **message editor's** text field to draft a message.
### Insert Content
Insert additional content as required:
* 
— insert inline [canned reply](https://documentation.proto.cx/docs/settings/teamspaces/canned-replies) (livechats only).
* 
— insert inline [email template](https://documentation.proto.cx/docs/settings/teamspaces/email-templates) (tickets only).
* 
— upload attachment to livechat or email.
* 
— insert inline emoji.
* { } — insert dynamic data variable (tickets only), e.g. the peron's name or the ticket ID.
Press **Send** to submit the text or email. This button will say **Takeover & Send** if you are not the currently assigned live agent for the conversation, and have the user permission to conduct takeovers.
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### AI Text Enhancements
{% hint style="info" %}
Requires the Total or Enterprise plans.
{% endhint %}
With a draft in the text field, the following AI-powered modifications can be applied from the AI bar:
* **Fix spelling & grammar** — suggests typo corrections.
* **Modify writing** — suggests text to **Shorten**, **Lengthen**, be **Smarter**, or **Simpler** than the prior draft.
* **Change tone** — suggests text that is more **Professional**, **Friendly**, **Casual**, **Confident**, or **Formal**.
Enhancement appear for consideration in a realtime popup.
Press **Enter** to apply or **ESC** to cancel.
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### AI Realtime Translation
{% hint style="info" %}
Requires the Enterprise plan and Enterprise Max add-on.
{% endhint %}
1. In the AI bar, select **Translate** and choose the target **language**.
2. Any new or existing text (of any language) that you've drafted in the text field will be translated to the target language in realtime, displayed below your original text.
3. Press **Send** or **Takeover & Send** to submit the message in the translated language.
To cancel a translation and send in your original language, press the **Translate** button again to remove the target language.
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## Add Thread Notes
Notes are text snippets used to detail a livechat or ticket, only visible to you and your colleagues.
Unlike the general conversation notes managed from the [livechat](https://documentation.proto.cx/docs/livechats#notes) and [ticket](https://documentation.proto.cx/docs/tickets#notes) panels, thread notes are written in the **message editor** and applied directly into the thread timeline between texts or emails. They add internal context to the conversation, e.g. an account reset, cash credit, or refund issued at that point in time.
To add a thread note from the **message editor**:
1. Toggle from **Livechat/Ticket** to **Note**. A yellow banner reading *"You are adding an internal note"* will appear as a visual cue that your are not sending an outbound message to the person.
2. Draft the note's content in the text field.
3. Press **Enter** or **Send**. The note will appear in the thread in a timestamped, yellow message bubble. It cannot be deleted.
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## Change Alias
The message editor has an **alias button**, allowing you to switch live agent personas in a conversation. See [User Aliases](https://documentation.proto.cx/docs/settings/user-account/user-aliases) for details and usage.
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## Transfers & Takeovers
See [Transfers & Takeovers](#transfers-and-takeovers) for reassigning conversations to yourself or other live agents.