Perception
Monitor public sentiment about your organisation across the web.
Last updated
Monitor public sentiment about your organisation across the web.
Perception monitors public mentions of your organisation across social media, news sites, and app stores — scraped, categorised, and scored for sentiment.
Perception is in early release. Only the Data tab is currently available; Raw Data, Alerts, Sources, Categorization, and Keywords tabs are not yet released.
Open Perception from the eye icon in the left navigation.
Click the Date range chip to open the date picker. See Interactions — Date range for full details of the date picker and presets. All data is shown in your workspace timezone.
Total scraped entries
All mentions collected across every source in the period
Social media posts
Count and % of entries from social platforms
News site mentions
Count and % of entries from news sites
App store reviews
Count and % of entries from app store reviews
Three tables summarise what's being said, each broken down by source:
Top mentioned keywords
Source, Keyword, Count
Top mentioned categories
Source, Category, Count
Top sentiment
Source, Sentiment, Count
A chart of scraped entry volume over the selected period.
Group by
Hour, Day, Week, Month, Quarter, Year
Segment by
Dimension to split the chart by
Display mode
Actual or relative values
Source
Filter to specific sources
Source type
Filter to social media, news sites, or app stores
Sentiment
Filter by sentiment score
Keywords
Filter by specific keywords
Select Reset all to clear filters.
Two additional charts beneath Data breakdown, each independently configurable with the same Group by, Segment by, Display mode, Source, Source type, Sentiment, and Keywords controls — useful for comparing two cuts of the data at a glance.
Last updated