> For the complete documentation index, see [llms.txt](https://documentation.proto.cx/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.proto.cx/docs/settings.md).

# Settings

- [Workspace](https://documentation.proto.cx/docs/settings/general.md): Manage your organisation's top-level workspace in Proto.
- [Plan & billing](https://documentation.proto.cx/docs/settings/general/plan-and-billing.md)
- [Roles & permissions](https://documentation.proto.cx/docs/settings/general/roles-and-permissions.md): Create and manage custom user roles and permissions in Proto AICX.
- [Users](https://documentation.proto.cx/docs/settings/general/users.md): Invite and manager users to your workspace.
- [Teams](https://documentation.proto.cx/docs/settings/general/teams.md)
- [IP allowlist](https://documentation.proto.cx/docs/settings/general/ip-allowlist.md): Provide enhanced security for your workspace by limiting the IP addresses that can sign-in.
- [Whitelabelling](https://documentation.proto.cx/docs/settings/general/whitelabelling.md): Make Proto AICX your own by giving it a new visual brand.
- [Teamspaces](https://documentation.proto.cx/docs/settings/teamspaces.md)
- [AI Analysis](https://documentation.proto.cx/docs/settings/teamspaces/ai-analysis.md): Generate automated summaries and sentiment readings for conversations.
- [Banning](https://documentation.proto.cx/docs/settings/teamspaces/banning.md): Prevent abusive persons from engaging with AI or live agents.
- [Canned Replies](https://documentation.proto.cx/docs/settings/teamspaces/canned-replies.md): Use preset messages as live chat replies.
- [Chat Assignment](https://documentation.proto.cx/docs/settings/teamspaces/chat-assignment.md): Automate how new chats are delegated to live agents.
- [Custom Analytics](https://documentation.proto.cx/docs/settings/teamspaces/custom-analytics.md): Embed a third-party analytics dashboard directly in Proto AICX.
- [Custom Fields](https://documentation.proto.cx/docs/settings/teamspaces/custom-fields.md): Establish custom data points in Proto AICX.
- [Custom Profiles](https://documentation.proto.cx/docs/settings/teamspaces/custom-profiles.md): Embed a third-party CRM dashboard into Proto AICX.
- [Database Connections](https://documentation.proto.cx/docs/settings/teamspaces/database-connections.md): Connect a database for AI agents to query within workflows.
- [Email Domains](https://documentation.proto.cx/docs/settings/teamspaces/email-domains.md): Sync different email domain inboxes with incoming and outgoing tickets.
- [Email Templates](https://documentation.proto.cx/docs/settings/teamspaces/email-templates.md): Use templated emails for ticket replies.
- [Exports](https://documentation.proto.cx/docs/settings/teamspaces/exports.md): Export CSVs of livechats, tickets, or people.
- [Inbox Copilot](https://documentation.proto.cx/docs/settings/teamspaces/inbox-copilot.md): An LLM assistant that drafts reply suggestions for live agents.
- [Overdue Rules](https://documentation.proto.cx/docs/settings/teamspaces/overdue-rules.md): Automatically mark tickets as overdue and optionally reassign them.
- [Tags](https://documentation.proto.cx/docs/settings/teamspaces/tags.md): Create unique identifiers for quick filtering of saved content.
- [User Account](https://documentation.proto.cx/docs/settings/user-account.md): Manage your profile settings.
- [Online Status](https://documentation.proto.cx/docs/settings/user-account/online-status.md): For users participating as live agents in conversation, it's important to manage your online status when away from your terminal.
- [User Aliases](https://documentation.proto.cx/docs/settings/user-account/user-aliases.md): Setup and manage different personas for conversations with people.