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Invite and manager users to your workspace.
Users are the people with access to the Proto workspace — administrators, live agents, and observers.
Go to Settings → Workspace → Users.
Name
Display name
Email address
Teams
Teams the user belongs to
Teamspaces
Teamspaces the user has access to
User role
Assigned role
Availability
Available to receive new chat assignments
Status
Online or Signed Out
Select a user's row to update their role, teams, or teamspace access. To remove a user, select one or more checkboxes → Remove User → confirm.
Shows pending invitations not yet accepted.
Select Invite User.
Enter the user's email address.
Assign a user role, and optionally assign teams and teamspaces.
Select Send Invite.
The invited user receives an email to accept and set up their account. Select the invite in the table to resend or cancel it.
Automatically signs users out after a period of inactivity.
Enable idle logout
Toggles the feature on or off.
Idle timeout
Inactivity duration in minutes before automatic sign-out.
Select Save to apply changes.
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