# Canned Replies

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The number of canned replies available depends on the subscription plan.
{% endhint %}

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Requires the **Manage/View canned replies** user permissions to edit or view.
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Canned replies are preset, custom text responses for live agents to use in chats.

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## Configuration

To manage canned replies, go to the settings panel and select **Canned Replies**.

### Create or Edit a Canned Reply

1. Select an existing **canned reply** from the table, or make a new one with **Create Canned Reply**.
2. Edit its options in the opened panel:
   * **Name** — the text color of the pill. A lighter shade is used for the pill background.
   * **Language** — labels which language the reply is written in. This is for reference only, as a canned reply can be applied to conversations of any language.
   * **Content** — the text content of the reply.
3. Select **Create** or **Save**.

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### Delete a Canned Reply

1. In the table, select one or more canned reply **checkboxes**.
2. Select **Delete Canned Reply** and confirm.

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## Applying Canned Replies

1. Go to the **Inbox** dashboard.
2. In the Inbox panel, select an existing **chat**.
3. With the chat opened in the conversation panel, select <img src="/files/G6J3KvHm2wlHXkDzzuYz" alt="" data-size="line"> from the **message editor** options at the bottom.
4. Select the desired **canned reply** by its name from the popup menu. This popup also has options to search replies, preview the reply being hovered over, and an options icon to go back to the Canned Replies settings page.
5. After selecting a canned reply, its contents appear in the **message editor** field and can be modified.
6. Press **Send** or **Takeover & Send** to send the message.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documentation.proto.cx/docs/settings/teamspaces/canned-replies.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.