Canned Replies

Use preset messages as live chat replies.

Canned replies are preset text responses that live agents can insert into chats.

Go to Settings → Teamspace → Canned Replies.

The number of canned replies available depends on the subscription plan. Requires the Manage/View canned replies permission.

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Create or edit a canned reply

1. Select an existing canned reply from the table, or select Create Canned Reply.

2. Set the options:

Field	Description
Name	Internal label for the reply.
Language	Labels the language the reply is written in (for reference only — a reply can be applied to any conversation language).
Content	The text content of the reply.

1. Select Create or Save.

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Delete a canned reply

1. Select one or more canned reply checkboxes in the table.

2. Select Delete Canned Reply and confirm.

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Apply a canned reply

1. Go to the Inbox dashboard and open a chat.

2. In the message editor, select the canned reply icon.

3. Select the desired reply from the popup. You can search replies and preview them before selecting.

4. The reply content appears in the message editor — modify it if needed.

5. Select Send or Takeover & Send.