> For the complete documentation index, see [llms.txt](https://documentation.proto.cx/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.proto.cx/docs/settings/teamspaces/canned-replies.md).

# Canned Replies

Canned replies are preset text responses that live agents can insert into chats.

Go to **Settings → Teamspace → Canned Replies**.

{% hint style="info" %}
The number of canned replies available depends on the subscription plan. Requires the **Manage/View canned replies** permission.
{% endhint %}

***

## Create or edit a canned reply

1. Select an existing canned reply from the table, or select **Create Canned Reply**.
2. Set the options:

| Field        | Description                                                                                                             |
| ------------ | ----------------------------------------------------------------------------------------------------------------------- |
| **Name**     | Internal label for the reply.                                                                                           |
| **Language** | Labels the language the reply is written in (for reference only — a reply can be applied to any conversation language). |
| **Content**  | The text content of the reply.                                                                                          |

3. Select **Create** or **Save**.

***

## Delete a canned reply

1. Select one or more canned reply checkboxes in the table.
2. Select **Delete Canned Reply** and confirm.

***

## Apply a canned reply

1. Go to the [**Inbox**](/docs/modules/inbox.md) dashboard and open a chat.
2. In the message editor, select the canned reply icon.
3. Select the desired reply from the popup. You can search replies and preview them before selecting.
4. The reply content appears in the message editor — modify it if needed.
5. Select **Send** or **Takeover & Send**.