# Custom Fields

Custom fields are unique data collection points you can apply to livechas, tickets, and people for your own tracking needs.

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## Configuration

In the [settings panel](/docs/settings/settings.md), select **Custom Fields** under the Livechats, Tickets, or People categories depending on which you're configuring fields for. The following workflows are shared by all of them.

### Create or Edit a Custom Field

1. Select an existing **field** from the table, or make a new one with **Create Custom Field**.
2. Edit its options in the opened panel:
   * **Type** — the input field format, which can only be set during field creation. Formats are:
     * **Text** — a text field.
     * **Number** — an integer and real number field.
     * **Toggle switch** — a toggle with the same behaviour as a checkbox.
     * **Dropdown** — a dropdown select menu.
     * **Date** — a date picker.
   * **Name** — the field's label.
   * **Description** — a brief description distinguishing this field from others in the table.
   * **Default value** — a value that will be auto-applied to all instances of this field, until overwritten. The format reflects the **Type** above, and this default value can only be set during the field's creation.
3. Select **Create** or **Save**.

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### Delete a Custom Field

1. In the Custom Fields table, select one or more fields' **checkboxes**.
2. Select **Delete Custom Field** and confirm.

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## Using Custom Fields

In the **Inbox**, **Livechats**, **Tickets**, or **People** dashboards:

1. Select a **conversation** or **person**.
2. In the opened right-side panel, scroll down to the **Custom Fields** accordion.
3. Select the **edit** button next to a field to modify its value.
4. Press ENTER, TAB, or click out of the field to save and finish.


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