> For the complete documentation index, see [llms.txt](https://documentation.proto.cx/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.proto.cx/docs/settings/teamspaces/custom-fields.md).

# Custom Fields

Custom fields are unique data collection points you can apply to livechats, tickets, and people for your own tracking needs.

Go to **Settings → Teamspace → Custom Fields** (under Livechats, Tickets, or People).

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## Create or edit a custom field

1. Select an existing field from the table, or select **Create Custom Field**.
2. Configure the options:

| Field             | Description                                                                                                        |
| ----------------- | ------------------------------------------------------------------------------------------------------------------ |
| **Type**          | Input format — set only during creation. Options: **Text**, **Number**, **Toggle switch**, **Dropdown**, **Date**. |
| **Name**          | The field's label.                                                                                                 |
| **Description**   | Brief description to distinguish this field in the table.                                                          |
| **Default value** | Auto-applied value until overwritten — set only during creation. Format reflects the Type.                         |

3. Select **Create** or **Save**.

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## Delete a custom field

1. Select one or more field checkboxes in the table.
2. Select **Delete Custom Field** and confirm.

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## Use custom fields

1. In the [**Inbox**](/docs/modules/inbox.md), [**Livechats**](/docs/modules/livechats.md), [**Tickets**](/docs/modules/tickets.md), or [**People**](/docs/modules/people.md) dashboards, select a conversation or person.
2. In the right-side panel, scroll to the **Custom Fields** accordion.
3. Select the edit button next to a field and modify its value.
4. Press **Enter**, **Tab**, or click outside the field to save.