> For the complete documentation index, see [llms.txt](https://documentation.proto.cx/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.proto.cx/docs/settings/teamspaces/email-templates.md).

# Email Templates

{% hint style="info" %}
The number of email templates available depends on the subscription plan. Requires the **Manage/View email template alerts & domains** permission.
{% endhint %}

Email templates are ready-made email replies that can be applied to ticket threads — for example, a thank-you email after ticket resolution.

Go to **Settings → Teamspace → Email Templates**.

***

## Create or edit an email template

1. Select an existing template from the table, or select **Create Email Template**.
2. Configure the options in the opened subpage:

| Field           | Description                                                                |
| --------------- | -------------------------------------------------------------------------- |
| **Name**        | Internal name of the template (not the subject line).                      |
| **Description** | Internal description to distinguish templates.                             |
| **Content**     | Toggle between **HTML** (raw markup) and **Editor** (interactive builder). |

The Editor supports Bold, Italic, Strikethrough, Insert Link, Ordered List, Unordered List, Insert Image, Insert Emoji, and Insert Variable (such as the person's name or a ticket's custom field). [Markdown syntax](https://www.markdownguide.org/cheat-sheet/) can also be used in the editor for headings, lines, and more.

3. Select **Save**, or **Back to all templates** to cancel.

***

## Delete an email template

1. Select the template from the table.
2. In the opened subpage, select **Delete Email Template** and confirm.

***

## Apply an email template

1. Go to the [**Inbox**](/docs/modules/inbox.md) dashboard and open a ticket.
2. In the message editor, select the email template icon.
3. Select the desired template from the popup. You can search and preview templates before selecting.
4. The template content appears in the message editor — modify it if needed.
5. Select **Send** or **Takeover & Send**.