Email Templates
Use templated emails for ticket replies.
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Use templated emails for ticket replies.
The number of email templates available depends on the subscription plan. Requires the Manage/View email template alerts & domains permission.
Email templates are ready-made email replies that can be applied to ticket threads — for example, a thank-you email after ticket resolution.
Go to Settings → Teamspace → Email Templates.
Select an existing template from the table, or select Create Email Template.
Configure the options in the opened subpage:
Name
Internal name of the template (not the subject line).
Description
Internal description to distinguish templates.
Content
Toggle between HTML (raw markup) and Editor (interactive builder).
The Editor supports Bold, Italic, Strikethrough, Insert Link, Ordered List, Unordered List, Insert Image, Insert Emoji, and Insert Variable (such as the person's name or a ticket's custom field). Markdown syntax can also be used in the editor for headings, lines, and more.
Select Save, or Back to all templates to cancel.
Select the template from the table.
In the opened subpage, select Delete Email Template and confirm.
Go to the Inbox dashboard and open a ticket.
In the message editor, select the email template icon.
Select the desired template from the popup. You can search and preview templates before selecting.
The template content appears in the message editor — modify it if needed.
Select Send or Takeover & Send.
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