> For the complete documentation index, see [llms.txt](https://documentation.proto.cx/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.proto.cx/docs/settings/teamspaces/exports.md).

# Exports

{% hint style="info" %}
Exporting livechats, tickets, or people requires the Lite plan. Requires various user permissions to export, view, and download CSVs.
{% endhint %}

Proto supports batch exporting of livechats, tickets, and people — including all messages, metadata, and custom fields — as CSVs.

***

## Generate an export

In the **Livechats**, **Tickets**, or **People** dashboards:

1. Select one or more item checkboxes in the table.
2. Select **Export \[...]**.
3. Configure the export contents:

| Option                      | Description                                                        |
| --------------------------- | ------------------------------------------------------------------ |
| Field checkboxes            | Select which fields to include in the export.                      |
| **Include transcript**      | Include the message or email transcript for livechats and tickets. |
| **Timezone**                | Timezone used to timestamp transcript messages or emails.          |
| **Send a copy to my email** | When complete, the CSV is sent to your Proto account email.        |

Depending on size and scope, compiling an export can take minutes to hours.

{% hint style="info" %}
The **Tags** field in an export only includes tags directly assigned to a livechat, ticket, or person. Tags applied only through an assigned tag group are excluded from the CSV.
{% endhint %}

***

## Download an export

1. Go to **Settings → Teamspace → Exports**. The table shows a permanent record of all generated exports from all workspace users.
2. Once an export status changes from *Pending* to *Completed*, select its **Download** button.