Overdue Rules
Automatically mark tickets as overdue and optionally reassign them.
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Automatically mark tickets as overdue and optionally reassign them.
Automatically marks tickets as overdue after a set period, and optionally reassigns them.
Go to Settings → Teamspace → Tickets → Overdue Rules.
Enable automatic overdue status
Toggles the feature on or off.
Apply overdue status after (days)
Number of days of inactivity before a ticket is marked Overdue.
Exclude weekends
Weekends don't count toward the overdue threshold.
Reassign ticket to live agent
Automatically reassigns overdue tickets to a selected live agent.
Assign ticket to teams
Automatically reassigns overdue tickets to selected teams.
Select Save to confirm edits.
Last updated