> For the complete documentation index, see [llms.txt](https://documentation.proto.cx/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.proto.cx/docs/settings/teamspaces/overdue-rules.md).

# Overdue Rules

{% hint style="info" %}
Automatically marks tickets as overdue after a set period, and optionally reassigns them.
{% endhint %}

Go to **Settings → Teamspace → Tickets → Overdue Rules**.

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## Settings

| Setting                               | Description                                                       |
| ------------------------------------- | ----------------------------------------------------------------- |
| **Enable automatic overdue status**   | Toggles the feature on or off.                                    |
| **Apply overdue status after (days)** | Number of days of inactivity before a ticket is marked Overdue.   |
| **Exclude weekends**                  | Weekends don't count toward the overdue threshold.                |
| **Reassign ticket to live agent**     | Automatically reassigns overdue tickets to a selected live agent. |
| **Assign ticket to teams**            | Automatically reassigns overdue tickets to selected teams.        |

Select **Save** to confirm edits.

***

## Related

{% content-ref url="/pages/gzGbTNCU7NZZkwJgUG2p" %}
[Tickets](/docs/modules/tickets.md)
{% endcontent-ref %}

{% content-ref url="/pages/Yv2FrW5BPJLhCpaj5fDx" %}
[Teams](/docs/settings/general/teams.md)
{% endcontent-ref %}