# Online Status

***

## Update Status

Toggle your status from the bottom-left of the toolbar:

1. Select your **avatar**
2. In the menu, toggle "Set as" to **Online** or **Away**

***

## Effects of Status

When a user is **online**, their avatar badge is green. If they're a live agent, they will be eligible for [conversation assignments](/docs/settings/teamspaces/chat-assignment.md) coming in.

When a user is **away**, their avatar badge is orange and they are omitted from receiving new chats.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documentation.proto.cx/docs/settings/user-account/online-status.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.