User Aliases
Setup and manage different personas for conversations with people.
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Setup and manage different personas for conversations with people.
Aliases let you participate in livechat and ticket conversations under a different persona than your user account — useful for privacy, audience-localised personas, or presenting a larger perceived team size.
Go to Account Settings → User aliases.
Select the + button next to "User aliases".
Create a new alias or select an existing alias button to view its settings:
Avatar
Profile image displayed next to your chat replies.
Name
Name shown next to your chat replies.
Set as default
Sets this alias as your default persona for all new conversations. If no default is set, your user account name is used.
Email signature — Name
Name shown in the email signature block for ticket replies.
Email signature — Content
Text appearing below the name in the signature block.
In the alias button, select the X button and confirm. The deleted alias remains visible in prior conversation logs but cannot be applied to future ones.
Open a conversation in the Inbox.
At the top of the message editor, select the alias button to see the currently-applied alias.
Use the dropdown to switch aliases.
The default alias is auto-selected for new conversations; the last-used alias is selected for ongoing ones. Aliases can be switched at any time, but switching is perceived as a new individual from the other person's perspective.
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