> For the complete documentation index, see [llms.txt](https://documentation.proto.cx/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.proto.cx/docs/settings/user-account/user-aliases.md).

# User Aliases

Aliases let you participate in livechat and ticket conversations under a different persona than your user account — useful for privacy, audience-localised personas, or presenting a larger perceived team size.

Go to **Account Settings → User aliases**.

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## Create an alias

Select the **+** button next to "User aliases".

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## Alias settings

Create a new alias or select an existing alias button to view its settings:

| Setting                       | Description                                                                                                              |
| ----------------------------- | ------------------------------------------------------------------------------------------------------------------------ |
| **Avatar**                    | Profile image displayed next to your chat replies.                                                                       |
| **Name**                      | Name shown next to your chat replies.                                                                                    |
| **Set as default**            | Sets this alias as your default persona for all new conversations. If no default is set, your user account name is used. |
| **Email signature — Name**    | Name shown in the email signature block for ticket replies.                                                              |
| **Email signature — Content** | Text appearing below the name in the signature block.                                                                    |

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## Delete an alias

In the alias button, select the **X** button and confirm. The deleted alias remains visible in prior conversation logs but cannot be applied to future ones.

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## Apply an alias

1. Open a conversation in the [Inbox](/docs/modules/inbox.md).
2. At the top of the message editor, select the alias button to see the currently-applied alias.
3. Use the dropdown to switch aliases.

The default alias is auto-selected for new conversations; the last-used alias is selected for ongoing ones. Aliases can be switched at any time, but switching is perceived as a new individual from the other person's perspective.