# Teams

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Requires the **Manage teams** user permission to edit.
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{% hint style="info" %}
Requires at least one user role with the **Team** permission set.
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## Definition

A team is a group of users operating as live agents in conversations.

All conversations begin between a person and an AI agent. If the AI has a [Human Handoff](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/human-handoff) action, the conversation can be transferred to a specific user, any user, or a specified team.

When transferred to a team, conversations are automatically assigned to a member of the team based on any [assignment](https://documentation.proto.cx/docs/settings/teamspaces/chat-assignment) rules from the associated teamspace.

Teams are typically used to address audience segments by language, geography, or brand, but can serve any purpose.

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## Configuration

To manage the workspace's users, go to the [settings panel](https://documentation.proto.cx/docs/settings/settings) and select **Teams**.

### Create a Team

1. In Team settings select **Create Team.**
2. Edit the new team's settings as described below.
3. Select **Save**.

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### Team Settings

Select the **team** in the Team table for its panel options:

* **Avatar** (optional) — an image to visually identify the team in Proto AICX.
* **Team name** — the title of the team.
* **Users** (optional) — the team's members that function as live agents.
* **Role** — all users with the chosen [role](https://documentation.proto.cx/docs/settings/workspace/roles-and-permissions) are de facto members of the team. To distinguish between live agents that happen to use the same role and permissions, you'll need to generate multiple roles, i.e. "English Agents" and "Tagalog Agents".
* **Teamspaces** — the team must be associated with one or more [teamspaces](https://documentation.proto.cx/docs/settings/teamspaces) to inherit settings like banning, tags, conversation assignment, canned replies, and more.

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### Delete a Team

1. In the Teams table, select one or more team **checkboxes**.
2. Select **Delete Team** and confirm.