# Analytics

{% hint style="info" %}
Certain native analytics require the Pro plan or higher.

Custom Analytics require the Enterprise plan.
{% endhint %}

***

## Usage

Go to the **Analytics** dashboard, where the following filters and options are available:

* **Date range** — select a starting and ending date.
* **Chats**, **Tickets**, **Interactions**, or **Custom** reports — tabs for each category of analytics. [Custom analytics](https://documentation.proto.cx/docs/settings/teamspaces/custom-analytics) are only visible with the right plan and permissions.
* The main graph in Chats, Tickets, and Interactions has additional options:
  * **Filters** — set filters from a large variety of segments and data types.
  * **Download** — exports a CSV of the current view.

***

## Segments

Analytics segments are visible to the following subscription plans:

<table><thead><tr><th width="342">Segment</th><th>Free &#x26; Lite</th><th width="143">Pro &#x26; Total</th><th>Enterprise</th></tr></thead><tbody><tr><td>Interactions</td><td>✔</td><td>✔</td><td>✔</td></tr><tr><td>Chats</td><td>✔</td><td>✔</td><td>✔</td></tr><tr><td>People</td><td>✔</td><td>✔</td><td>✔</td></tr><tr><td>Users &#x26; Teams</td><td></td><td>✔</td><td>✔</td></tr><tr><td>Live agent response time</td><td></td><td>✔</td><td>✔</td></tr><tr><td>Livechat response time</td><td></td><td>✔</td><td>✔</td></tr><tr><td>Ticket response time</td><td></td><td>✔</td><td>✔</td></tr><tr><td>Live agent resolution time</td><td></td><td>✔</td><td>✔</td></tr><tr><td>Livechat resolution time</td><td></td><td>✔</td><td>✔</td></tr><tr><td>Ticket resolution time</td><td></td><td>✔</td><td>✔</td></tr><tr><td>Custom analytics</td><td></td><td></td><td>✔</td></tr></tbody></table>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documentation.proto.cx/docs/modules/analytics.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.