# Analytics

{% hint style="info" %}
Certain native analytics require the Pro plan or higher.

Custom Analytics require the Enterprise plan.
{% endhint %}

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## Usage

Go to the **Analytics** dashboard, where the following filters and options are available:

* **Date range** — select a starting and ending date.
* **Chats**, **Tickets**, **Interactions**, or **Custom** reports — tabs for each category of analytics. [Custom analytics](https://documentation.proto.cx/docs/settings/teamspaces/custom-analytics) are only visible with the right plan and permissions.
* The main graph in Chats, Tickets, and Interactions has additional options:
  * **Filters** — set filters from a large variety of segments and data types.
  * **Download** — exports a CSV of the current view.

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## Segments

Analytics segments are visible to the following subscription plans:

<table><thead><tr><th width="342">Segment</th><th>Free &#x26; Lite</th><th width="143">Pro &#x26; Total</th><th>Enterprise</th></tr></thead><tbody><tr><td>Interactions</td><td>✔</td><td>✔</td><td>✔</td></tr><tr><td>Chats</td><td>✔</td><td>✔</td><td>✔</td></tr><tr><td>People</td><td>✔</td><td>✔</td><td>✔</td></tr><tr><td>Users &#x26; Teams</td><td></td><td>✔</td><td>✔</td></tr><tr><td>Live agent response time</td><td></td><td>✔</td><td>✔</td></tr><tr><td>Livechat response time</td><td></td><td>✔</td><td>✔</td></tr><tr><td>Ticket response time</td><td></td><td>✔</td><td>✔</td></tr><tr><td>Live agent resolution time</td><td></td><td>✔</td><td>✔</td></tr><tr><td>Livechat resolution time</td><td></td><td>✔</td><td>✔</td></tr><tr><td>Ticket resolution time</td><td></td><td>✔</td><td>✔</td></tr><tr><td>Custom analytics</td><td></td><td></td><td>✔</td></tr></tbody></table>