# People
{% hint style="warning" %}
Requires the **Manage/view all people** permissions to view or edit.
{% endhint %}
In Proto, "people" refers to your audience, with a specific person being an audience member that interacts with your AI and live agents. The People module is Proto' native CRM for registering and managing these individuals.
***
## Add a Person
1. Go to the **People** dashboard.
2. Select **Add Person**.
3. Set the person's details in the opened menu:
* **Name** — their name.
* **Email** — their email address where ticket replies get sent.
* **Phone number** — their number used in messaging apps.
4. Press **Save** to confirm.
***
## Manage a Person
1. Go to the **People** dashboard.
2. Select the row of a **person**.
The opened Person panel contains many fields for editing and/or copying, subdivided by category:
### General
* **Name & avatar** — editable by selecting
→ **Edit**.
* [**Banning**](https://documentation.proto.cx/docs/settings/teamspaces/banning) — manage a person's banned status from→ **Ban**.
***
### Details
Contains key info and identifiers for the individual:
* **Location** — an arbitrary location, e.g. a city.
* **Country** — the static value of their country. It's auto-populated by a webchat or remains empty.
* **IP Address** — static value of the person's internet protocol address.
* **Email** — the email address where ticket replies get sent.
* **Phone number** — the number used in messaging apps.
* **Personal ID** — the static ID assigned by Proto.
* **Channel ID** — the static ID assigned by the messaging app the person is using to chat.
* **Unique ID** — an editable, tertiary ID field.
***
### Custom Fields
A list of all [**custom fields**](#custom-fields) for a person. These are editable inputs unique to the workspace.
***
### Notes
A list of all internal notes written by live agents, logging pertinent information on the person. Each note shows the author's avatar and creation timestamp.
* Press 
to start a new note or 
to edit an existing note.
* When creating/editing, use the colour picker to set a note's background colour, distinguishing it from other notes.
* Press 
to delete a note and confirm.
***
### Tags
A list of [**tags**](https://documentation.proto.cx/docs/settings/teamspaces/tags) assigned to the person, used for filtering during people searches.
***
### History
A list of the person's **conversations**, distinguished from each other by ID, timestamp, and status. Select a **conversation** to open it in the Inbox dashboard.
***
## Export People
See [**Exports**](https://documentation.proto.cx/docs/settings/teamspaces/exports) for details.
***
## Find People
In the **People** dashboard, find people in the table with the:
* **Search field** — input text to filter people by name, ID, email, or location.
* **Filters** – use the filters (Tags, Tag Groups, Custom Fields, Country) to narrow displayed results. Each filter includes a None option to show records where the field has no value.
Use pagination below the table to change the number of tickets display per page, and to navigate across pages.
***
## Delete People
1. Go to the **People** dashboard.
2. In the People table, select one or more person by their **checkbox**.
3. Select **Delete Persons** and confirm.
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```
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```
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.