# Publishing

AI agents—and the live agent they do a human handoff to—can interact with your audience through the following realtime channels and integrations:

<table><thead><tr><th width="325">Channels / Integrations</th><th width="295">Requires</th><th>Plan</th></tr></thead><tbody><tr><td><strong>Messaging apps</strong></td><td></td><td></td></tr><tr><td><a href="publishing/webchat">Webchat</a> (website popup)</td><td>—</td><td>Free</td></tr><tr><td><a href="publishing/facebook-messenger">Facebook Messenger</a></td><td>Facebook account connected to a Facebook Business Page</td><td>Free</td></tr><tr><td><a href="publishing/whatsapp">WhatsApp</a></td><td>Meta Developer and Meta Business accounts</td><td>Lite</td></tr><tr><td><a href="publishing/telegram">Telegram</a></td><td>Telegram account</td><td>Pro</td></tr><tr><td><a href="publishing/line">LINE</a></td><td>LINE account with access to the LINE Developers Console</td><td>Total</td></tr><tr><td><a href="publishing/africas-talking">Africa's Talking</a></td><td>Africa's Talking account</td><td>Total</td></tr><tr><td></td><td></td><td></td></tr><tr><td><strong>External handoff</strong></td><td></td><td></td></tr><tr><td><a href="publishing/zendesk">Zendesk</a></td><td>Zendesk account</td><td>Enterprise</td></tr><tr><td></td><td></td><td></td></tr><tr><td><strong>Messaging and/or external handoff</strong></td><td></td><td></td></tr><tr><td><a href="publishing/bitrix24">Bitrix24</a></td><td>Bitrix24 account</td><td>Enterprise</td></tr></tbody></table>

Go to the AI Agent dashboard's **Publish** tab to manage all messaging channels and integrations.

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## Add a Channel

One or more of any channel can be added as a distinct conduit for your audience to message an AI agent (and later a live agent if a [human handoff](https://documentation.proto.cx/docs/modules/ai-agents/workflows-and-actions/human-handoff) occurs).

1. Select **Add Channel**.
2. Select the **channel**, give this instance of the channel a **name**, and assign its **language**.
3. Press **Create**.

Refer to each channel's article for configuration details.

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## Enable/Disable a Channel

In the Channels table, toggle a channel's **Enabled** switch.

Disabling a channel stops the agent from receiving its messages, though your audience will still be able to see any pre-existing threads in a messaging app.

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## Delete a Channel

1. In the Channels table, select a **channel** by its row.
2. In the channel page, expand the **Basics** accordion.
3. Press **Delete** and confirm.

A deleted channel's historic chat logs will persist, but any active threads will be rendered useless (e.g. a person's WhatsApp thread). Take precautions to migrate your audience to another AI agent's channels in advance.