> For the complete documentation index, see [llms.txt](https://documentation.proto.cx/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.proto.cx/docs/settings/teamspaces.md).

# Teamspaces

Teamspaces are subdivisions of a workspace — each with its own settings for [AI agents](/docs/modules/ai-agents.md), teams, channels, and data. One workspace can support multiple brands, regions, or clients independently.

Go to **Settings → Workspace → Teamspaces**.

***

## Teamspace table

| Column      | Description                                   |
| ----------- | --------------------------------------------- |
| Avatar      | Visual identifier for the teamspace           |
| Name        | Display name                                  |
| ID          | Unique identifier used with the Developer API |
| Description | Optional short description                    |

***

## Create a teamspace

1. Select **Create Teamspace**.
2. Set the **Avatar** (optional), **Teamspace name**, and **Description** (optional).
3. Select **Create**.

***

## Edit a teamspace

1. Select the teamspace in the table.
2. Update the Avatar, name, or description.
3. Select **Save**.

Each teamspace also shows two read-only values for API use — **Teamspace ID** and **Takeover secret**.

***

## Delete a teamspace

{% hint style="warning" %}
Deleting a teamspace permanently removes all associated settings, [AI agents](/docs/modules/ai-agents.md), and data. This cannot be undone.
{% endhint %}

1. Select one or more teamspace checkboxes.
2. Select **Delete Teamspace** and confirm.

***

## Teamspace settings

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Chat Assignment</strong></td><td>Automate how new chats are delegated to live agents.</td><td><a href="/docs/settings/teamspaces/chat-assignment.md">Chat Assignment</a></td></tr><tr><td><strong>Canned Replies</strong></td><td>Use preset messages as live chat replies.</td><td><a href="/docs/settings/teamspaces/canned-replies.md">Canned Replies</a></td></tr><tr><td><strong>Custom Analytics</strong></td><td>Embed a third-party analytics dashboard directly in Proto AICX.</td><td><a href="/docs/settings/teamspaces/custom-analytics.md">Custom Analytics</a></td></tr><tr><td><strong>Custom Fields</strong></td><td>Establish custom data points for livechats, tickets, and people.</td><td><a href="/docs/settings/teamspaces/custom-fields.md">Custom Fields</a></td></tr><tr><td><strong>Custom Profiles</strong></td><td>Embed a third-party CRM dashboard into Proto AICX.</td><td><a href="/docs/settings/teamspaces/custom-profiles.md">Custom Profiles</a></td></tr><tr><td><strong>Email Domains</strong></td><td>Sync different email domain inboxes with incoming and outgoing tickets.</td><td><a href="/docs/settings/teamspaces/email-domains.md">Email Domains</a></td></tr><tr><td><strong>Email Templates</strong></td><td>Use templated emails for ticket replies.</td><td><a href="/docs/settings/teamspaces/email-templates.md">Email Templates</a></td></tr><tr><td><strong>Exports</strong></td><td>Export CSVs of livechats, tickets, or people.</td><td><a href="/docs/settings/teamspaces/exports.md">Exports</a></td></tr><tr><td><strong>Tags</strong></td><td>Create unique identifiers for quick filtering of saved content.</td><td><a href="/docs/settings/teamspaces/tags.md">Tags</a></td></tr><tr><td><strong>Banning</strong></td><td>Prevent abusive persons from engaging with AI or live agents.</td><td><a href="/docs/settings/teamspaces/banning.md">Banning</a></td></tr><tr><td><strong>AI Analysis</strong></td><td>Generate automated summaries and sentiment readings for conversations.</td><td><a href="/docs/settings/teamspaces/ai-analysis.md">AI Analysis</a></td></tr><tr><td><strong>Inbox Copilot</strong></td><td>An LLM assistant that drafts reply suggestions for live agents.</td><td><a href="/docs/settings/teamspaces/inbox-copilot.md">Inbox Copilot</a></td></tr><tr><td><strong>Database Connections</strong></td><td>Connect a database for AI agents to query within workflows.</td><td><a href="/docs/settings/teamspaces/database-connections.md">Database Connections</a></td></tr><tr><td><strong>Overdue Rules</strong></td><td>Automatically mark tickets as overdue and optionally reassign them.</td><td><a href="/docs/settings/teamspaces/overdue-rules.md">Overdue Rules</a></td></tr></tbody></table>