> For the complete documentation index, see [llms.txt](https://documentation.proto.cx/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.proto.cx/docs/settings/teamspaces.md).

# Teamspaces

Teamspaces are subdivisions of a workspace — each with its own settings for [AI agents](/docs/modules/ai-agents.md), teams, channels, and data. One workspace can support multiple brands, regions, or clients independently.

Go to **Settings → Workspace → Teamspaces**.

***

## Teamspace table

| Column      | Description                                   |
| ----------- | --------------------------------------------- |
| Avatar      | Visual identifier for the teamspace           |
| Name        | Display name                                  |
| ID          | Unique identifier used with the Developer API |
| Description | Optional short description                    |

***

## Create a teamspace

1. Select **Create Teamspace**.
2. Set the **Avatar** (optional), **Teamspace name**, and **Description** (optional).
3. Select **Create**.

***

## Edit a teamspace

1. Select the teamspace in the table.
2. Update the Avatar, name, or description.
3. Select **Save**.

Each teamspace also shows two read-only values for API use — **Teamspace ID** and **Takeover secret**.

***

## Delete a teamspace

{% hint style="warning" %}
Deleting a teamspace permanently removes all associated settings, [AI agents](/docs/modules/ai-agents.md), and data. This cannot be undone.
{% endhint %}

1. Select one or more teamspace checkboxes.
2. Select **Delete Teamspace** and confirm.

***

## Teamspace settings

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Chat Assignment</strong></td><td>Automate how new chats are delegated to live agents.</td><td><a href="/pages/3mu8tX3ZAzpI5FU9PJfq">/pages/3mu8tX3ZAzpI5FU9PJfq</a></td></tr><tr><td><strong>Canned Replies</strong></td><td>Use preset messages as live chat replies.</td><td><a href="/pages/nne5ICtOPJMs7QGwUtmn">/pages/nne5ICtOPJMs7QGwUtmn</a></td></tr><tr><td><strong>Custom Analytics</strong></td><td>Embed a third-party analytics dashboard directly in Proto AICX.</td><td><a href="/pages/jaUDaHf12LkakVS9YbSp">/pages/jaUDaHf12LkakVS9YbSp</a></td></tr><tr><td><strong>Custom Fields</strong></td><td>Establish custom data points for livechats, tickets, and people.</td><td><a href="/pages/DS3tsMG7rBHPgnJnmZWk">/pages/DS3tsMG7rBHPgnJnmZWk</a></td></tr><tr><td><strong>Custom Profiles</strong></td><td>Embed a third-party CRM dashboard into Proto AICX.</td><td><a href="/pages/lVlnkhzfjyCKVSFZ042G">/pages/lVlnkhzfjyCKVSFZ042G</a></td></tr><tr><td><strong>Email Domains</strong></td><td>Sync different email domain inboxes with incoming and outgoing tickets.</td><td><a href="/pages/X74EoEH9rXhNxOLXYHGv">/pages/X74EoEH9rXhNxOLXYHGv</a></td></tr><tr><td><strong>Email Templates</strong></td><td>Use templated emails for ticket replies.</td><td><a href="/pages/QPDPjiwUYjP6VLbyLDnU">/pages/QPDPjiwUYjP6VLbyLDnU</a></td></tr><tr><td><strong>Exports</strong></td><td>Export CSVs of livechats, tickets, or people.</td><td><a href="/pages/tAhod8mPI9T472ABNsKN">/pages/tAhod8mPI9T472ABNsKN</a></td></tr><tr><td><strong>Tags</strong></td><td>Create unique identifiers for quick filtering of saved content.</td><td><a href="/pages/lXVsHQA2PqOvOvb07uuC">/pages/lXVsHQA2PqOvOvb07uuC</a></td></tr><tr><td><strong>Banning</strong></td><td>Prevent abusive persons from engaging with AI or live agents.</td><td><a href="/pages/nSaPhlMWfay4qNu9xvDa">/pages/nSaPhlMWfay4qNu9xvDa</a></td></tr><tr><td><strong>AI Analysis</strong></td><td>Generate automated summaries and sentiment readings for conversations.</td><td><a href="/pages/cgtiapLspwHPpHh86ZGV">/pages/cgtiapLspwHPpHh86ZGV</a></td></tr><tr><td><strong>Inbox Copilot</strong></td><td>An LLM assistant that drafts reply suggestions for live agents.</td><td><a href="/pages/wz3zPXAUnK9LO0v0qLMW">/pages/wz3zPXAUnK9LO0v0qLMW</a></td></tr><tr><td><strong>Database Connections</strong></td><td>Connect a database for AI agents to query within workflows.</td><td><a href="/pages/JjuntmR2jXnkqMGa6StE">/pages/JjuntmR2jXnkqMGa6StE</a></td></tr><tr><td><strong>Overdue Rules</strong></td><td>Automatically mark tickets as overdue and optionally reassign them.</td><td><a href="/pages/CELbdsoSSwSlOLrWoSGW">/pages/CELbdsoSSwSlOLrWoSGW</a></td></tr></tbody></table>