Proto AICX Docs
  • Getting Started
    • Glossary
    • Signing-in
    • Main Dashboard
    • Proto AI
    • Data Privacy
  • AICX Modules
    • AI Agents
      • Manage AI Agents
      • Actions
        • Send Message
        • Send File
        • Show Carousel
        • Show Survey
        • Collect Feedback
        • Create Ticket
        • Human Handoff
        • External Handoff
        • Jump to Trigger/Action
        • If/Else
        • Set Chat Variable
        • Send API Request
      • LLMs
        • Cloudflare Training
      • Publishing
        • Webchat
          • Proactive Messages
        • Facebook Messenger
        • WhatsApp
        • Telegram
        • LINE
        • Africa's Talking
        • Bitrix24
        • Zendesk
    • Inbox
      • Find & View Conversations
      • Message Editor
      • Transfers & Takeovers
    • Livechats
    • Tickets
    • People
    • Analytics
      • Winnow
  • General
    • Settings
      • Workspace
        • Plan & Billing
          • Interactions Amount
        • Roles & Permissions
        • Users
        • Teams
        • IP Allowlist
        • Whitelabelling
      • Teamspaces
        • Banning
        • Tags
        • Chat Assignment
        • Email Domains
        • Email Templates
        • Exports
        • Canned Replies
        • Custom Fields
        • Custom Profiles
        • Custom Analytics
      • User Account
        • User Aliases
        • Online Status
    • Plans & Pricing
    • Enterprise Max
  • Developers
    • Developer Tools
      • Chat Variables
      • Chat Scripts
      • Webchat Script
      • Developer API
      • On-Premise & Hybrid Hosting
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On this page
  • Platform Modules
  • Onboarding Steps
  • Generate your AI experience
  • Invite your team members
  • Chat with customers
  • Let us do the rest

Getting Started

NextGlossary

Last updated 4 days ago

Welcome to Proto AICX, the leading platform for:

  • Generating AI agents to help your audience

  • Managing live agents

  • Interacting through dozens of messaging channels and integrations

… and much more!

This knowledge base is a comprehensive guide to all aspects of Proto AICX and regularly updated.

Platform Modules

The Proto AICX platform is broken into six primary workflows, referred to as modules:

Onboarding Steps

1

Generate your AI experience

Go to AI Agents to create, customize, and deploy AI to your favourite messaging channels.

2

Invite your team members

Select your avatar > Company Settings to configure branding, policies, and invite team members—including live agents that will chat with your audience.

3

Chat with customers

Go to Inbox to see all conversations (facilitated by AI and live agents), and Analytics for reports on your audience trends.

4

Let us do the rest

Are you looking to get the most out of your AICX platform? and let us guide you through setup and best practices.

Book a call

AI Agents

Manage AI chatbots and the channels they deploy to. Every chat begins with an agent serving as the first line of support.

Inbox

Manage and respond to people in this dedicated helpdesk, across all channels for both realtime chats and email tickets.

Livechats

View all chats the were handed off by an AI agent to a user in your workspace.

Tickets

View and manage all tickets in a dedicated repository.

People

View and manage all your registered players in a dedicated CRM.

Analytics

Visualise and export your CX statistics and trends to gain actionable insights.