Getting Started
Last updated
Last updated
Welcome to Proto AICX, the leading platform for:
Generating AI agents to help your audience
Managing live agents
Interacting through dozens of messaging channels and integrations
… and much more!
This knowledge base is a comprehensive guide to all aspects of Proto AICX and regularly updated.
The Proto AICX platform is broken into six primary workflows, referred to as modules:
Are you looking to get the most out of your AICX platform? and let us guide you through setup and best practices.
AI Agents
Manage AI chatbots and the channels they deploy to. Every chat begins with an agent serving as the first line of support.
Inbox
Manage and respond to people in this dedicated helpdesk, across all channels for both realtime chats and email tickets.
Livechats
View all chats the were handed off by an AI agent to a user in your workspace.
Tickets
View and manage all tickets in a dedicated repository.
People
View and manage all your registered players in a dedicated CRM.
Analytics
Visualise and export your CX statistics and trends to gain actionable insights.