Telegram

The Telegram channel allows chatbots and agents to chat with customers via Telegram.

To add Telegram: Go to Apps > Select "Create App" button > Fill out the information needed from the pop-up box.

Before Starting

Before starting, you must have An Active Telegram account. This Telegram account will automatically be set as the account administrator during the account creation process.

Apps

Inside the apps tab, you can enable and disable Telegram.

Telegram App

Within the Telegram App, you can manage the following:

Basics

• Enable/Disable - make the channel live to the public

• Name - edit the channel name within the AICX platform

• Language - set the default language for customers using this channel

• Icon - set the icon that will show for your chatbot

• Delete - remove app

Configuration

• Authentication token - required to authorize the Telegram channel

Important

Once a Telegram channel is deleted, you will need to re-enter your Telegram Authentication token in the channel configuration page.

Telegram Create a New Bot

1. Login to your Telegram account and start chatting with BotFather. BotFather is the one bot to rule them all on Telegram. It will help you create new bots and change settings for existing ones.

1. Use the /newbot command to create a new bot. The BotFather will ask you for a name and username, then generate an authentication token for your new bot.

• The name of your bot that will be shown to your customer/end user.

• The Username is a short name, to be used in mentions and t.me links. Usernames are 5-32 characters long and are case insensitive, but may only include Latin characters, numbers, and underscores. Your bot's username must end in 'bot', e.g. 'tetris_bot' or 'TetrisBot'.

• The token is a string is required to authorize the bot and send requests to the Telegram Bot API.

Important

Keep your token secure and store it safely, it can be used by anyone to control your bot.

Reminder

If your existing token is compromised or you lost it for some reason, use the /token command to generate a new one.

1. Copy and paste the token to your Telegram channel Authentication token on Proto's platform.

2. Click on the Verify button. If verification successful, a t.me/<bot_username> link will be generated and you can share this link to your customer.

3. Click on the Save button to save the Authentication token.

1. Use /setjoingroups command to disable the bot to be added into group chats. Select the bot you created and type "Disable"

2. After disable the join group setting of your bot on Telegram, you enabled the Telegram channel and click SAVE.

Reminder

You will not be able to enable your Telegram channel on Proto's platform if you didn't DISABLED the Allow Group setting .

You can use /mybots command to return a list of your bots on your Telegram account to edit their settings. Please refer to the documentation on Telegram to learn more about the commands you can use.