Change tone

The Change tone feature allows agents to align their communication with the desired customer service tone.

To use this feature, the agent simply needs to write their query, click on proGPT, and then select Change tone. Choose the option that best suits your needs, and the phrase will be automatically adjusted. After this, the agent can apply the changes by clicking the arrow or pressing the spacebar on the keyboard.

There are five options for changing tone:

  1. Professional: Adjust the message to be clear, concise, and respectful, using formal language and a structured format. This tone is ideal for official communications, business transactions, and interactions that require a high level of professionalism.

  1. Friendly: Modifies the message to be warm, approachable, and personable, using a conversational style and positive language. This tone is perfect for building rapport with customers and creating a welcoming atmosphere.

  1. Casual: Adapts the message to be relaxed and informal, using everyday language and a laid-back style. This tone is suitable for interactions where a more personal and less formal approach is appropriate.

  1. Confident: Enhances the message to convey assurance and authority, using assertive language and a decisive tone. This is useful for instilling trust in customers and demonstrating expertise.

  1. Formal: Refines the message to be highly polished and official, using sophisticated language and a traditional structure. This tone is ideal for legal, contractual, or ceremonial communications where formality is essential.

Please note that this feature is available only with the Total Plan.

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