Modify writing

The Modify writing feature allows agents to customize interactions to suit customer sentiment.

To use this feature, the agent simply needs to write their query, click on proGPT, and then select Modify writing. Choose the option that best suits your needs, and the phrase will be automatically adjusted. After this, the agent can apply the changes by clicking the arrow or pressing the spacebar on the keyboard.

There are four options for modifying writing:

  1. Shorten: Condenses the message to be more concise, removing unnecessary words or phrases while retaining the core meaning. This option is useful for making the communication direct and to the point.

  1. Lengthen: Expands the message to provide more detail and context, making the communication more thorough. This option is ideal for situations that require a more detailed explanation or when addressing complex topics.

  1. Smarter: Enhances the message to sound more sophisticated and polished, using advanced vocabulary and improved sentence structures. This option is perfect for formal communications or when you want to convey a higher level of professionalism.

  1. Simpler: Simplifies the message to be more straightforward and easier to understand, using clear and basic language. This option is helpful for communicating with individuals who may not be familiar with technical terms or for ensuring the message is accessible to a wider audience.

Please note that this feature is available only with the Total Plan.

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