User Account

Manage your profile settings.

To access your user settings, in the bottom-left of the toolbar select your avatar > Account Settings.

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Settings

The following options are available in Account settings:

• Avatar — your initials or profile picture seen by other users, and in conversations if no alias is applied.

• First & last name — your name, seen in the same ways as your avatar.

• Email — a non-editable field for reference only. To change email addresses, create a new user account and get invited back to the same company.

• Preferred chat language — enabled with the Enterprise Max add-on, this allows you to specify which language all inbound Inbox messages are translated to in realtime. For example, if this is set to English and a person is messaging you in Tagalog, you'll see their messages translated to English in realtime.

• Enable browser notifications — if your browser is open and you're logged into Proto, notifications will appear when new livechat conversations are assigned to you.

• User aliases — for managing aliases used in conversations.