Banning

In Proto, it’s possible to configure the banning of abusive customers from accessing or interacting with your chatbot.

Create a ban rule

1. Click "Create ban rule" button.

2. Enter the necessary specific parameters of your banning rule which also includes the length of the ban.

3. Click "Create" button. The rule will then be added accordingly.

Edit a ban rule

1. Locate the desired ban rule.

2. Click on it to open the sidebar.

3. Edit the fields: number of offences, ban lengths, ban lengths unit.

4. Click "Save" button

Delete a ban rule

1. Find the ban rule in the table

2. Check the checkbox to select it

3. Click the "Delete Ban Rule" button

4. Confirm the deletion by clicking "Delete" button in the pop-up dialog

Create a ban reason

1. Open Ban reasons tab.

2. Click "Create ban reason" button.

3. Enter the reason name.

4. Click "Create" button. The reason will then be added accordingly.

Edit a ban reason

1. Open Ban reasons tab.

2. Locate the desired ban reason.

3. Click on it to open the sidebar.

4. Edit the field: reason.

5. Click "Save" button.

Delete a ban reason

1. Open Ban reasons tab.

2. Find the ban reason in the table.

3. Check the checkbox to select it.

4. Click the "Delete Ban Reason" button.

5. Confirm the deletion by clicking "Delete" button in the pop-up dialog.